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Sessions 

The initial phone call is up to 20 minutes with an administrator.  

During a session, if working 1:1 with a child, young person or adult, the practitioner will constantly monitor their attentiveness and energy levels to ensure that the child, young person or adult is fully engaged with the activities. If these levels begin to fade before the end of the session, the practitioner may occasionally decide to finish the direct support at that point. This will be discussed with the parents/carers prior to their first session. 

It is important to bear in mind that 1:1 sessions can be hard work for some people, and overtiring them may well be counter-productive. Purple Advisory Care wants the person accessing support to enjoy their sessions to ensure maximum levels of motivation and progress. 

The practitioner reserves the right to discontinue the course of work in the event of circumstances where it is deemed to be reasonable and ethical to do so. 

 

Communication 

Main contact details for Purple Advisory Care are as follows: info@purpleadvisorycare.co.uk 

This company is registered at: 39 Pampas Close, Carterton, Oxfordshire OX18 3YE 

Each practitioner has their own specific working hours. Please get in touch if you need these clarified. 

All contact with practitioners should happen within their working hours or at a pre-arranged time if outside these hours. It may take a practitioner up to 48 hours of their next working day to respond to your email or phone call. 

 

 

Billing and Payment 

Payment should be made with reference to the Service Level Agreement.  

Payments are by bank transfer and are due by the invoice payment terms in the Service Level Agreement. 

Person accessing support will be billed by invoice on the 20th of the calendar month by email. Payment is to be made using BACS transfer.  

Our terms are payment in full within 7 days or the payment terms stated on invoice. Monies that remain outstanding within 14 days past the due date will incur late payment of 15% of the full invoice, increasing to 20% for a second late payment. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for all additional administrative and/or court costs. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full. 

 

Cancellation 

Minimum 72 hours’ notice of cancellation required. Sessions which have been cancelled by the person accessing support less than 72 hours before they are due still must be paid for in full. Should the practitioner have to cancel a session, this will not be charged for. 

Termination of Service is with 4 weeks' notice unless otherwise agreed in the service level agreement.​ By receiving services it is an agreement to our terms and conditions.  

Please note that cancellation terms stated in individual Service Level Agreements override the 72 hours’ notice of cancellation. 

Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses. 

 

Notification of Changes 

Purple Advisory Care reserves the right to change these conditions from time to time as it sees fit, and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis 

 

Safeguarding 

All practitioners receive training every 3 years and each has a current DBS certificate. All practitioners will have read and understood the latest version of KCSIE (Keeping Children Safe in Education) and completed the latest Prevent training. In the event of a safeguarding concern where the person accessing support or another person is at risk of harm, each practitioner has a legal obligation to share that information with relevant professionals in line with the Working Together to Safeguard Children (2023), Children Act (1989 and 2004), Children and Social Work Act (2017).  

 

Named Safeguarding lead: Jemma Quarterman 

Deputy Safeguarding lead: Kate Squires  

 

Personal data and confidentiality 

Personal data is collected for the purpose of providing professional and autism educational services including: 

• Administrative purposes (for example scheduling appointments, recording payments etc) 

• Therapeutic purposes (for example clinical notes, treatment plans, medical history) 

• Information and marketing purposes (where explicit written consent has been given)  

The practitioner maintains different categories of data (for example contact details, session dates, consecutive session notes and plans etc) with consideration to regulatory requirements and professional standards and ethics.  

During the course of sessions, the practitioner maintains a practice of anonymising session notes and securely holding this data in a form that does not identify individuals. On completion of our sessions, personal data is securely archived for the duration required by the practitioner’s professional indemnity insurer (7 years). 

The practitioner maintains a data minimisation practice and considers what is adequate, relevant and not excessive holding of data within the bounds of regulatory requirements and professional standards and ethics.  

Each practitioner is offered regular peer supervision. Identifiable personal details (for example person accessing support name) will not be disclosed in supervision. 

If the person accessing support has any concerns about how the practitioner has used their personal data, the person accessing support has the right to contact the Information Commissioner’s Office (ICO). 

 

Privacy statement 

As required by law, Arezu Roxburgh is registered as a data controller with the Information Commissioner’s Office (ICO). The personal data collected about you (the person accessing support), including name, contact details, medical history and name of doctor (GP), is collected for the purpose of providing professional and ethical educational services. 

Your personal data will only be used for the purpose for which it was collected. Your personal data will not be used for marketing or information sharing purposes without your separate, written consent and you can opt out from receiving any such communications at any time by emailing info@purpleadvisorycare.co.uk 

Personal data will not be shared with third parties unless necessary within the bounds of the law and the professional code of ethics for example: a legal requirement to share your personal data with a court of law for reason such as harm to self or others, terrorism or money laundering. 

Personal data is stored securely, within a practice of data minimization. Consideration is given as to what is adequate, relevant and not excessive holding of data within the bounds of regulatory requirements and professional standards and ethics. For example: data of short-term value (such as emails confirming appointments) will be securely deleted (electronic data) or shredded (paper data) after its intended purpose has been fulfilled. 

Financial records (e.g. person accessing support payment records) will be kept for 7 years as required by HMRC; session notes will be securely archived for 7 years, from the date of end of the work, as required by the practitioner’s professional indemnity insurer. For person accessing supports under the age of 18, the required period for keeping records is 7 years from the date that the person accessing support reaches majority (aged 18). 

Under GDPR (General Data Protection Regulation) you (the person accessing support) have rights as an individual which you can exercise in relation to the information the practitioner holds about you. 

 

Copyright 

Copyright and other relevant intellectual property rights exist on all text relating to Purple Advisory Care's services and the full content of their website. These terms and conditions form part of the Agreement between the Person accessing support and us. 

Your undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full terms and conditions contained herein. Your statutory Consumer Rights are unaffected.